SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of salewave.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of salewave.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These cleaning cloths are legit. They're super soft and I've never had a problem with scratches or anything. Plus, they pick up dust like nobody's business 👌
i'm loving these microfiber cloths, they clean so well and i don't gotta worry about leaving lint. it's awesome!
Super soft, great for dusting. No scratches left behind!
Wowza! These cloths are the real deal - super absorbent and easy to wash too. My electronics have never looked better.
okay
wasn't expecting much but boy was I wrong! These babies can clean just about anything without any harsh chemicals needed.
Durable quality that lasts even after multiple washes - highly recommended!
these cleaning cloths aren’t half bad! Although not as thick as some others I’ve tried, they still do get the job done well enough.
The size is perfect for me; large enough to handle big jobs yet small enough for delicate tasks like wiping down my camera lens. 👍
Cleans effectively!
these lil' wonders sure come in handy around the house especially with two toddlers running around 😅 no more sticky fingerprints on everything!
A bit thin but gets the job done well enough for me.
y'all need to try out these microfiber cleaning cloths seriously they're great quality and pretty durable even after multiple washes which is a huge plus for me
Gotta give credit where it's due - didn't think much of them initially but now I use them all over my home and car. They really help keep things looking fresh n’ clean!